Ever since we started back in June 2023, we've been publishing monthly "Elf-Disclosure" reports, exposing our metrics, revenue, and rounding up the month. As time has gone by, these reports have become progressively longer - here's the first one, and here's the most recent one!

It's a dense (but interesting?) read, here are a few highlights. Last month we:

  1. Grew our subscribers roughly 20%
  2. Covered our cash expenses
  3. Donated >$1,200 to support open-source devs
  4. Rearchitected our storage layer
  5. Introduced 4 new apps
  6. Added a free trial tier

Read the whole report for more juicy details, and some geeky technical stats!

Policy updates

In sync with the report, we've updated our policy pages to be clearer / more accurate on common topics. I'll summarize them below:

Refund policy

Since we deprecated free trials in July 2024, we've had a informal "14 day refund" policy, allowing users to safely try new packages. With the re-introduction of official 7-day free trials, we no longer offer discretionary refunds after a trial period - the point of the trial is to "short-circuit" a pay-try-claim-refund loop, saving effort for you and our support team.

We also wanted to be clear that while we'll act in good faith to adapt to our rapidly changing ecosystem, we will not refund subscriptions in the event of issues outside of our control, which includes service-breaking Real Debrid policy changes or account bans.

See all the details in the refund policy.

No-Reselling policy

With increased engagement on our free trials, we've had to turn away a few users who've been interested in reselling their services (i.e., "Plex shares"). To make our position on this clear, we use the following illustration in our no reselling policy:

Think of the question of reselling vs sharing like splitting the bill for a meal at a restaurant. It's perfectly reasonable to split the bill for an all-you-can-eat buffet meal with your family, but it would be entirely unacceptable to request that meal in 100 take-away bags, and to sell it on the street outside!

No-Piracy policy

We're all about hosting app stacks, and we don't provide or store content. We host 50+ popular open-source apps, many of which are typically used to manage a media collection. We also host photo libraries, password managers, and RSS readers. We act as a common carrier, and don't police or filter your content, which you certify as being legally compliant under our terms of service.

We don't want to give the false impression that we're a "piracy" service, and so have carefully layed out some guidelines re discussion in our public spaces, in our no-piracy policy. You can also trigger a summary of the policy in Discord, if you type "!nopiracy".